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Retrieve Netflix after X-1 TV Upgrade

tv won\'t go to netflix after changing to x-1
tv won't go to netflix after changing to x-1

TV Won't Go to Netflix After Changing to X-1: Troubleshooting Guide

Introduction

Upgrading to Xfinity's X-1 platform can considerably improve your TV viewing experience. However, some users may possibly encounter issues accessing popular streaming providers like Netflix after making the swap. This article offers a comprehensive troubleshooting guide to aid you resolve this kind of issue and obtain back to loading your favorite shows and movies.

Discover the Cause

Before troubleshooting, it's necessary to determine typically the underlying cause of the problem. Below are a few common reasons why your TV might not go to Netflix after changing to X-1:

  • HDMI connection problems: Ensure that the HDMI cable connecting your own X1 box to your TV is securely plugged throughout on both stops.
  • Internet connection issues: X-1 and Netflix demand a stable internet connection. Check in case your internet is working correctly plus if the X1 box has the strong Wi-Fi or even Ethernet connection.
  • Software bugs: Occasionally, software revisions or glitches can easily cause compatibility issues between X-1 and Netflix.
  • Account problems: Validate that you will be logged in to the correct Netflix account and that your subscription will be active.
  • Remote handle problems: Make sure this remote control will be properly paired using the X1 box and that typically the remote control batteries are fresh.

Servicing Steps

just one. Check HDMI Connections

  • Unplug and even replug the HIGH DEF cable from each the X1 box and your TV.
  • Use a distinct HDMI dock on both products and try again.
  • If accessible, try making use of the different HDMI cable.

only two. Troubleshoot Internet Relationship

  • Check in case your internet network is working by simply hooking up to a diverse device, such while a smartphone or perhaps laptop.
  • Reset your modem and router by simply unplugging them intended for 30 seconds and plugging them back in.
  • Contact your ISP if you suspect any internet connection issues.

a few. Clear App Info

  • On the particular X1 box, navigate to " Apps" > " Obtain More Apps. "
  • Pick " Netflix" and press the " Select" button.
  • Choose " Settings" and next " Clear Information. "
  • Restart the X1 box and test launching Netflix once more.

4. Revise Software

  • Upon the X1 box, navigate to " Settings" > " System" > " Software Update. "
  • Look at if there are generally any available software updates and put in them.
  • After the revise, restart the X1 box and try accessing Netflix.

5. Reset Remote Control

  • Stage the remote control directly at typically the X1 box.
  • Simultaneously press and hold the " Xfinity" and even " Info" switches for 5 secs.
  • The particular remote will reset to zero, and you can need to pair it again using the X1 box.

6. Reset X1 Box

  • Unplug the X1 box from this power outlet.
  • Wait intended for 30 seconds in addition to plug the X1 box back inside.
  • Allow the X1 package to restart totally and try firing Netflix again.

7. Contact Xfinity Support

If a person have exhausted just about all the troubleshooting steps above and nevertheless cannot access Netflix, contact Xfinity consumer support. They might be able to provide additional assistance or schedule the technician visit to resolve the problem.

Conclusion

Troubleshooting TV connectivity issues after switching to X-1 requires a thorough approach. By pursuing the steps discussed in this manual, you can discover the root cause of the issue and find a new solution that allows you to take pleasure in Netflix streaming as soon as again. If this issue persists in spite of your efforts, getting out to Xfinity support is typically the best course involving action to ensure prompt resolution.